For return due to the customer's simple change of mind or exchange of clothing size, the product must be returned in the same condition as it was delivered, and all exchange/refund fees are borne by the customer. It is possible to request a return or exchange within 7 days of receipt of the product. (If the item is not returned within 20 days of delivery, it is difficult to refund.)
1. Items to be refunded or exchanged must be sent to Onuga.
-When sending, please write the orderer's name, phone number, address, exchange or refund details on a memo and send it with the product.
-If you have a cheap delivery service that you can use, you can send it after paying the courrier fee.
-If you do not have a separate courier service, please call Logen Courier (1588-9988) and request a cash return and send it.
-Upon request to Onuga, you can deposit the courier fee (3,500 won one way, round trip 7,000 won for exchange) to Shinhan Bank 100-035-026065 Onuga's account.
2. In the case of cancellation due to simple change of mind, if the payment is made by credit card, the payment will be canceled with the difference excluding the round-trip courier fee (7,000 won).
3. If you get a partial refund, the purchase amount has changed, so the free gift and delivery fee will be different. At this time, you must also send the free gift to be refunded after the delivery fee is calculated excluding the item refunded.
The product you purchased will be returned and refunded after checking the condition of the product.
You must return the free gift along with the product, and you must pay the courier cost required for delivery.
If there is no cheap courier service that you can use, you can send it by courier through Logen Courier by Cash on Delivery (1588-9988) or deposit it to Onuga's account. The courier fee is 3,500 won for one way and 7,000 won for a round trip in case of exchange.
For overseas delivery products, the shipping cost varies depending on the country and region.
1. Payment by credit card
If you send the item by courier (Cash on Delivery)
-The customer deposits 7,000 won for a round trip, and credit card approval is canceled in full.
If you pay the courier fee and send the return courier
-The customer deposits 7,000 won one way (delivery fee when sending), and credit card approval is canceled in full.
2. Deposit without bankbook
If you send the item by courier (Cash on Delivery)
-Refund the amount excluding the round-trip delivery fee of 7,000 won to the customer's bank account
If you pay the courier fee and send the return courier
-Refund the amount excluding 3,500 won for one-way delivery to the customer's bank account
However, you must request a return or exchange within 7 days of receipt of the product, and if the item is not returned within 20 days of delivery, it is difficult to refund.
In the case of deposit without a bankbook, we will transfer it to your account, and in the case of a credit card, we will cancel the authorization of the credit card.
Credit card cancellation takes 2 to 5 days (excluding holidays) after the cancellation is received.
Company Name. (주)오누가 Representative. JUNG MYUNG JIN Personal Information Protection Person in Charge. JUNG MYUNG JIN Corporate Registration Number. 854-88-01781 Online Marketing Business Registration Number. No. 2021-Seoul Jung-gu-0327
If you choose the wrong size and wish to exchange, you will be responsible for the round-trip shipping fee (7,000 won).
If you send it by Logen Courier with the reason of exchange and the round-trip shipping fee, Onuga will send you the right size clothes in advance.
Before ordering clothing, be sure to measure the size of your dog, and if you are unsure, give us a call and we will be happy to guide you.
Please call in advance for returns.
If it is difficult to pay in cash, you can deposit it to Onuga's account. (round-trip shipping fee of 7,000 won).
For return due to the customer's simple change of mind or exchange of clothing size, the product must be returned in the same condition as it was delivered, and all exchange/refund fees are borne by the customer. It is possible to request a return or exchange within 7 days of receipt of the product. (If the item is not returned within 20 days of delivery, it is difficult to refund.)
1. Items to be refunded or exchanged must be sent to Onuga.
-When sending, please write the orderer's name, phone number, address, exchange or refund details on a memo and send it with the product.
-If you have a cheap delivery service that you can use, you can send it after paying the courrier fee.
-If you do not have a separate courier service, please call Logen Courier (1588-9988) and request a cash return and send it.
-Upon request to Onuga, you can deposit the courier fee (3,500 won one way, round trip 7,000 won for exchange) to Shinhan Bank 100-035-026065 Onuga's account.
2. In the case of cancellation due to simple change of mind, if the payment is made by credit card, the payment will be canceled with the difference excluding the round-trip courier fee (7,000 won).
3. If you get a partial refund, the purchase amount has changed, so the free gift and delivery fee will be different. At this time, you must also send the free gift to be refunded after the delivery fee is calculated excluding the item refunded.
The product you purchased will be returned and refunded after checking the condition of the product.
You must return the free gift along with the product, and you must pay the courier cost required for delivery.
If there is no cheap courier service that you can use, you can send it by courier through Logen Courier by Cash on Delivery (1588-9988) or deposit it to Onuga's account. The courier fee is 3,500 won for one way and 7,000 won for a round trip in case of exchange.
For overseas delivery products, the shipping cost varies depending on the country and region.
1. Payment by credit card
If you send the item by courier (Cash on Delivery)
-The customer deposits 7,000 won for a round trip, and credit card approval is canceled in full.
If you pay the courier fee and send the return courier
-The customer deposits 7,000 won one way (delivery fee when sending), and credit card approval is canceled in full.
2. Deposit without bankbook
If you send the item by courier (Cash on Delivery)
-Refund the amount excluding the round-trip delivery fee of 7,000 won to the customer's bank account
If you pay the courier fee and send the return courier
-Refund the amount excluding 3,500 won for one-way delivery to the customer's bank account
However, you must request a return or exchange within 7 days of receipt of the product, and if the item is not returned within 20 days of delivery, it is difficult to refund.
In the case of deposit without a bankbook, we will transfer it to your account, and in the case of a credit card, we will cancel the authorization of the credit card.
Credit card cancellation takes 2 to 5 days (excluding holidays) after the cancellation is received.
The account number of ONUGA Co,. Ltd. is as follows.
Shinhan Bank 100-035-026065 (주)오누가 - ONUGA.
Payment must be made with the name of the orderer or the name of the depositor.
If the name of the depositor is incorrect, please inform the customer center or write in the request form when placing an order.
Onuga's order payment steps are as follows.
Order completed (not paid)-Payment completed (credit card payment completed)-In preparation for delivery-Delivery completed
You can cancel the entire order until it is ready for delivery.
(However, customized products cannot be sold after production, so cancellation of the product is not possible.)
For inquiries about canceling an order, please call the customer center (02-2138-8148).
If your ID or password is incorrect when logging in, you will be directed to the ID/Password confirmation page.
If you enter your name and resident registration number, the first two characters of your ID and password will be displayed.
If you still do not know, please send an e-mail to onugapet@naver.com from the registered e-mail and we will let you know.
The amount varies depending on the country and region you receive.
Please let us know your country and region before ordering and we will provide you with shipping costs.
You cannot specify the delivery date and time.